CACS agents treat your clients with the highest degree of respect and professionalism. We focus on obtaining signatures and receiving them back to our offices in a timely manner. Our systems automatically complete as much contract data as possible to ensure your client can return the signed contract with ease. We even provide reusable FedEx envelopes and schedule automated pickups to allow for quick and simple returns.
CACS provides advanced contract tracking services, providing real-time data throughout the entire process. Our team communicates with your client immediately after packet delivery, which ensures the greatest percentage of completion as we stay on the pulse of the signing process. Our contract acquisition services are driven by technologically advanced programs that help us determine the best time to reach out to non-responsive clients. This process allows for fewer calls and higher completion rates.
Our dedicated contract processing agents are armed with an intelligent interface, allowing them access to all
your relevant client contract data. This interface provides our agents the ability to walk the client through
each item within the contract packet while speaking to the client on the phone.
We ensure your satisfaction by using our system to track every step our agents
take throughout the entire contracting process.
Document Work-Flow and Storage
CACS can capture your intake data from any call center; however, by using our complementary services, Consumer Attorney Telemarketing Services (CATS), your document are delivered to CACS in real-time, saving you time, cost and effort.
Upon receipt of your intake data, we create your account within our system and provide your call center with a unique email address specific to the campaign. Your contracts are then generated and processed with the data we receive, then signed documents are sent back to our contracting center for scanning and database storage, and returned directly to your office.
CACS systems are built to handle contract requirements of any kind. We digitize and fully automate your
contracts and questionnaires. If you prefer to use printed contract packets, we offer high quality printing and mailing services. Our process versatility allows your firm the opportunity to take advantage of e-signatures (through our secure web portal) or hard copy packets, which are sent directly to your clients, overnight.
Our state-of-the-art, in-house print shop reproduces your documents in full color, on high quality paper, ensuring your brand always looks polished and professional. Our graphic artists can customize the look and feel of your in-packet documentation if needed. Otherwise, we are happy to distribute your pre-made packets.
Security and Compliance
CACS takes security very seriously. When it comes to compliance, we have you covered. We are HIPAA, PCI, FISMA, and FedRAMP compliant and are SSAE SOC 2 Type II Certified. When it comes to your data, we use high levels of encryption and policies that keep your client data safe and secure. Our servers are housed in dedicated, compliant data centers and are regionally redundant. We store all your contracts in secure vaults while they are being digitized and are either returned to the firm or shredded by our NAID-Certified document destruction company (at your firm’s request). Access to client data is limited to employees whose job functions require access and that access is locked down to the exact data necessary to perform their job. All our networks are accessed internally through private infrastructures and all our employees are vetted with background checks to assure the highest level of confidence in our workforce.